Frequently Asked Questions
What payment methods do you accept?
We accept; Visa, MasterCard, American Express, and all Major Credit and Debit Cards. We also accept PayPal, ShopPay, ApplePay, and more.
Where is my tracking number?
You can input your tracking number on the Track Order page to see the progress of your shipment. It may take us a few days to package and ship your item. Tracking will be available 3-4 days after your order is placed. Please do reach out if you haven’t received yours after 7 days by contacting support.
How long will it take for me to get my order?
We pride ourselves on getting your order to you ASAP! Most orders in the United States can take 7-14 business days for delivery unless otherwise indicated. Occasionally, shipping dates can fluctuate due to supply and demand. Priority shipping is sometimes available through our order process, depending on your location. It is uncommon that any order should take more than 15 business days to receive your order. If you have not received your order, please reach out to us via email: support@fixtem.com and one of our Customer Care Team members will help you.
What is 4PX Shipping?
4PX Shipping is a Special Shipping Line of the United States Postal service for products coming from our warehouses in Asia. It allows us to quickly deliver your order from our manufacturers in China in about 14 business days or less, while saving you money in the process!
What if my tracking says my order was delivered but I haven't received my package?
Please note at times USPS does indicate that a package was delivered one day prior to the actual delivery due to their volume. Unfortunately, this is out of our control and we recommend waiting one more day before. If after three days since your delivery confirmation and you do not receive an order that USPS states was delivered, this package may be lost or stolen, please reach out to us ASAP via support@fixtem.com and one of our Customer Care team members will help you.
Can I exchange an order or return one for a refund?
Yes! Our number one priority is customer satisfaction. To process an exchange or return, please email us at support@fixtem.com and we will provide instructions.